Terms and Conditions


Wholesale Terms and Conditions




We carefully consider the location of all of our potential retailers so as not to oversaturate any one particular area.  Our products are not authorized for sale through online retail channels.  


Method of Payment:


All wholesale orders will be billed in full at time of order placement. We do not offer Net terms or consignment.

We accept payments by credit card, debit card, or PayPal. Your order will be processed as soon as your payment is received in full.


Order Processing Time:


Retail orders are processed and shipped within 3-7 business days.


Shipping & Delivery:


We ship all orders using USPS Priority Mail and charge all costs for shipping when order is ready to ship. If any damage occurs via USPS shipping, please keep and hold all shipping materials and contact KeraVada immediately to resolve as soon as possible.


Retail Location Listing:


Upon receipt of your first wholesale order and payment, we will then add your business name and contact info to our Retail Locations page on the official KeraVada website. If adding multiple business locations, a minimum stocking order must be placed for each location.  




As long as the order has been cancelled prior to shipment preparation, we have no problem honoring a cancellation.


Returns & Exchanges:


We do not accept returns, credits, or exchanges. All sales are final. If any concerns should arise, however, please contact us immediately so we can service you accordingly.


Term Agreement:


By placing an order with KeraVada, you acknowledge that you fully understand and agree with our company’s terms and conditions. These terms and conditions are subject to change at the owner’s discretion.


Please feel free to email Mary, the Administrative Coordinator, at support@keravadahelp.zendesk.com if you have any questions regarding our wholesale program. 


Returns Policy

All returns require approval.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for  you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.